formhub

Where responses go

When someone presses Submit, the response is saved in Formhub straight away. It's also emailed to the people you choose, and it can be filed in a staff folder or sent to another app.

1. Saved in Formhub

Every response is kept on the form's Responses page. Your Dashboard shows how many each form has, with a "new" count for ones nobody has opened yet. See Read, search and filter responses.

2. Emailed to you

Each response is emailed to the form's receiving addresses. The email has:

  • the form's name, the response number and when it was sent
  • the full response as a PDF attachment
  • the files the applicant uploaded, attached too
  • an Open this response in Formhub link

If the uploads are too big to fit in one email, they're left out and named in the email. You can still download them from the response in Formhub.

If the form asks for an email address, pressing Reply in your email program replies to the applicant.

Choose who gets the email

  1. Open the form's Form settings.
  2. Under Email, type the addresses in Receiving email addresses, one per line or separated by commas.
  3. Optionally change the Email subject.
  4. Press Save settings.

You can also set these addresses in the builder under Details, in Send submissions to. New forms start with the Default receiving addresses for new forms from Settings for all forms. That page also sets the Sender name the emails show.

3. Staff folders and other apps

  • With staff folders turned on, each person's responses are also filed in their own folder. See Staff folders.
  • Send to another app in Form settings sends each response to tools such as Make, Zapier or Power Automate. See Form settings.

Good to know

  • A form that takes a card payment emails the response only after the payment goes through. Unpaid ones show Not paid in the list.
  • If an email couldn't be sent, the response shows Not emailed. Open it to see why, then press Send now (or Email again) to try again.
  • If your account receives more responses in a month than your package includes, every response is still saved. See Packages and billing.

Still stuck? Inside Formhub, press Ask Yasmene at the bottom right, or send us a message.