Packages and billing

Your package sets how much you can do in Formhub. You pay for it in advance by card, monthly or yearly where offered, in Australian dollars. The price depends on your package: see the prices.

What packages include

Each package sets:

• how many companies, forms and logins you can have
• how many responses a month it includes
• on some packages, how many forms a month Formhub can copy from a PDF or Word file
• whether Card payments in forms and Work rights checks with Home Affairs are included.

Choose or change your package

1. Click Billing in the menu on the left.
2. Choose Monthly or Yearly, if both are shown.
3. Click Choose (or Change to) under the package you want.
4. The first time, you pay on Stripe's secure payment page. When you change package later, the difference is charged or credited to your card straight away.

See what you've used

On the dashboard, click See it › on the My package box. It shows your companies, forms, logins and responses this month against your package. Response counts start again on the 1st of each month.

Card, invoices and cancelling

On the Billing page, click Card and invoices (also in the My package window). On Stripe's secure page you can change your card, see your invoices or cancel.

If you cancel, your package runs until the end of the period you've paid for. To undo it, click Keep my package on the Billing page before then.

Good to know

• There is no free trial. Instead, you get a 14-day money-back guarantee on your first payment. Email admin@formhub.me within 14 days and Formhub refunds that payment in full and closes your account.
• GST: the prices and the Billing page say whether GST is added when you pay or already included.
• Over your response limit? Every response is still saved, and Formhub suggests a bigger package.
• At your limit for companies, forms or logins? You need a bigger package to add more.
• If a payment fails, your forms keep working for a few days while you update your card. The Billing page tells you how long.
• Read-only: after a cancelled package ends, or a failed payment isn't fixed, your account becomes read-only. You can still see and download every response, but your forms stop taking responses. Choose a package to open it again.
• Billed by invoice? Some accounts are billed by Formhub by invoice instead of by card. The My package window says so, and there is no Billing page in the menu. Contact Formhub at admin@formhub.me to change your package.