Questions about Formhub

Formhub is an Australian online form builder for businesses. You Create a Form in minutes, share it by link or on your website, and every response arrives by email and on your dashboard, ready as a PDF. It also does things most online form tools don't: a live work rights check with the Department of Home Affairs inside your job application, card payments inside any form, and staff folders that keep each person's paperwork together. See What is Formhub?.

Any Australian business that collects information with forms: job applications, inductions, timesheets, incident reports, bookings, registrations, event tickets and more. It was built for busy office staff, so there is nothing technical to learn.

No. You drag questions onto your form, type the question, and press Save. Choices are typed one per line, and conditions are picked from lists in plain words. If you get stuck, Yasmene, the helper inside Formhub, can show you where to click or build part of the form for you.

Yes. Formhub is made in Australia, prices are in Australian dollars, and your data is kept in Sydney.

Watch the 2-minute tour on the home page, browse the Help centre, or ask us a question.

Formhub has monthly packages that differ in how many companies, forms, responses and logins you get, and in features such as card payments and work rights checks. See the current prices on the home page. Prices include GST.

There's no free trial. Instead, every package has a 14-day money-back guarantee: if Formhub isn't right for you, ask within 14 days and we refund you.

Yes. You can move to a bigger or smaller package as your business changes. See Packages and billing.

No. Card payments in your forms go straight to your own Stripe account. Formhub adds no fee of its own; you pay only Stripe's normal card fees. See Take card payments in a form.

In Sydney, Australia. Formhub's server, the database, uploaded files and the nightly backups are all in Sydney. Files and backups are kept with Amazon Web Services in its Sydney region, and are encrypted.

Until you delete them. Formhub doesn't delete your responses on a timer.

No. We never sell information, and the answers people give in forms are never used for advertising or to train AI. See the Privacy Policy.

Yes, for every login. A business can also ask for it to be required for all its logins. See Password and two-factor login.

Every form has a robot check before it's sent, so spam bots can't flood you. Form links don't contain your business name, which makes copycat forms harder, and every form has a Report this form link so scams can be taken down quickly.

Yes. Upload a PDF, a Word file or a photo of your form and Formhub builds an online copy for you to check. You can also start from the ready-made form library. See Bring your existing forms.

Yes. Every form works on phones, tablets and computers, signatures included. You can see how it looks with Phone view in the form builder.

Each response is emailed to the people you choose, with the uploaded files, and is saved on your dashboard. You can download any response as a PDF, or all of them as a CSV file for Excel. See Where responses go.

Yes. Copy the embed code from Publishing details and paste it into your website. See Put a form on your website.

Yes. Add each business as a company, with its own logo, colours and forms. How many companies you can add depends on your package. See Add a company.

Formhub groups responses from different forms into one folder per person, matched by their name and date of birth. A new worker's application, bank details and timesheets end up together. See Staff folders.

Yes. Add a work rights check to your job application. The applicant presses a button and Formhub checks their visa with the Department of Home Affairs before they send the form. The check uses a digital key your business sets up once with Home Affairs. See Set up work rights checks.

No. Your business sets up its own digital key with Home Affairs, once (Home Affairs calls it a machine credential). It's made just for visa checks, so nobody needs your Home Affairs password or personal login. Formhub keeps the key encrypted, uses it only for your own checks and never shares it with anyone else. You can remove it from Formhub, or cancel it with Home Affairs, at any time. See Set up work rights checks.

Only whether their details matched. They don't see your Home Affairs key or the visa details. See Work rights results.

The person's name, date of birth, passport number and passport country, using your business's own Home Affairs key. The answer is kept with the response.

Inside Formhub, press Ask Yasmene at the bottom right: she answers questions and can show you where to click. You can also search the Help centre or send us a message.

Yasmene is the helper built into Formhub. Ask her how to do something and she explains it or points to the right button. In the form builder she can add a section from one sentence, or check your form and suggest fixes. See Ask Yasmene.